Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | TRUE COLORS Thanks a lot for a job well done.....user friendly website, good prices, fast & efficient service. The colours in the Giclee I ordered are true to the original, and the framing is good quality. Thanks again.
Anne Philpot, Marmora, Ontario | Prints turned out excellent. Prints turned out excellent. Good communication with staff. Prompt shipping. Would definitely order again.
Alex, St.Albert | I am feeling extremely disappointed. I ordered early; clearly communicated that the client absolutely needed the order to install no later than Nov 14th. Called twice to ensure this was understood and was assured it was no problem. Now the order is not arriving until Nov 25th! Really bad
Myriam, |