Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | I would like to thank you for you help, professionalism, and recommendations regarding my order. I received it a week or so ago and I am very happy with it. It will do the job. I am glad that I have found you because I do have commissions with odd sized requirements and I will always come to you.
Nora, | Quality paiting I got the painting on Friday. Its beautiful: Perfect size, beautiful contrast of colors, great attention to detail, filled with areas of perfection and imperfections. The more I see the painting the more I fall in admiration for it. The painter has made her smile beautiful and realistic .
Thank you for the painting and thank you for being patient with me.
Shahraam, | Covid Days Grate product and services. It certainly is a difficult time we're all dealing with. The most important thing is for us all to stay safe and be well. So, the fact the order will take longer is perfectly understandable, and I must thank you for your care and diligence in making sure you and your existing staff are staying safe. As a small business owner myself, I stand with you in your concern and care.
Nasim, |