Q1 : What is the maximum uploaded file size? Q2 : What file format can I upload? Q3 : When I prepare my digital file, do I need to include extra space around the image for gallery wrapped edges? Q4 : What is aspect ratio? Q5 : Which file formats are best for canvas prints? Q6 : Why, after uploading my photo, do I see a black photo thumbnail instead of the thumb of my uploaded photo? Q7 : What is the minimum resolution of my digital picture or file to be printed on canvas? Q8 : I'm trying to place my order online for a gallery wrapped canvas. How do I select the 2-3/8"-deep stretcher frame?

Q1 : What is the maximum uploaded file size? Our online upload form accepts files only up to 16 Mbyte, in JPG/JPEG format. If you would like to submit TIFF ,PDF or other file formats, please place your order using a small JPEG version of the file and submit your original file using one of the following methods: Bring the original file(s) to our production center/art studios. Mail the original file(s) on a CD or DVD. Please visit our Contact Us page for our mailing address. Email us a link to the original file(s) on your server, or provide us with your FTP server info. Upload the original file(s) to our FTP server. Please contact us for our FTP server info. The printing process starts when we receive your hi-res file(s). Q2 : What file format can I upload? Our online upload form accepts only JPG/JPEG files. If you would like to submit TIFF, PDF or other file formats, please place your order using a small JPEG version of the file, and make a note that you have a TIFF file to send us for printing. Once we have received your order details, we will send you the FTP server information by email. Q3 : When I prepare my digital file, do I need to include extra space around the image for gallery wrapped edges? You do not need to include space for edges or borders in your images. For example if you order a 36" x 24" print, the image you send will be printed to fill the entire 36" x 24" area. The extra space around the image for gallery wrapping will be added on by us. Please refer to the Sidebar/edge solutions page to view the options available for how the wrapped edge will appear. Q4 : What is aspect ratio? The relationship between the height of your photo to its length is called the aspect ratio. Today's digital cameras are different from older cameras. Almost all digital cameras (with the exception of digital SLRs) produce an image with a 4:3 aspect ratio (closer to a square). The reason for this is that the first digital cameras were meant exclusively for use with computer screens (most monitors use a 4:3 aspect ratio). That is how they've stayed ever since. Q5 : Which file formats are best for canvas prints? Our upload form accepts only JPG format, with a maximum size of 16 MB. As a general rule, JPEG files are best if submitting by email or uploading, while TIFF files are best if submitting on CD or DVD or through FTP. Q6 : Why, after uploading my photo, do I see a black photo thumbnail instead of the thumb of my uploaded photo? The JPEG files created by some digital cameras or software are not in standard format, causing errors when creating thumbs by our scripts. Please note that if you see a black thumbnail, this is just a thumb generated by our website; we have received the original uploaded photo and you can place your order regardless of the temporary black thumbnail photo. If you are uncertain that your photo has reached us, please contact us. Q7 : What is the minimum resolution of my digital picture or file to be printed on canvas? There is no formula, as maximum print size for a given photo depends on many factors like source (digital camera or scanned file), sharpness, camera lens, file format, compression, photo subject and so on. (For example, we have printed 2 Mbyte 3000x2000 pixel photos at 48"x32" frame size.) You might want to e-mail us your photo, before placing an order, and we would be happy to consult you on the best print size depending on your photo quality/resolution. Please note that photo subject/style is also a factor to consider: for example, in abstract photos, the subject is more important than the resolution and print details so you can ask for a larger print size. When printing on canvas, the canvas' texture minimizes pixelations. We will not ship an order until we are sure the print quality is acceptable. Otherwise, we will contact you for a better quality digital file or photo replacement. Q8 : I'm trying to place my order online for a gallery wrapped canvas. How do I select the 2-3/8"-deep stretcher frame? It is possible to select a 2-3/8" edge for your wrapped canvas when placing your order online. At this time, this requires a little bit of a work-around. Because the 2-3/8" edge options is not visible on the first webform you encounter on the online order form, you can first select another stretcher frame depth for your stretched canvas print, place the item in the Cart, then go into your Cart to select the "SB238" edge from the drop-down menu for the 2-3/8"-deep stretcher frame.